In the 21st century, customers are highly knowledgeable so, they expect accurate information when they are dealing with you. Always they are expecting updated and on time details. Thus they wish to receive updates and confirmations from businesses throughout the customer life cycle journey. Communication with customers is a best practice, from the beginning of the process that signs up, to the end of the process that is purchases, delivery, and after-sales services. So, transactional messages are the perfect solution for that. Which assist to send order confirmation, delivery status, appointment confirmation, and other customer services.
What is transactional SMS?
Transactional SMS means typically an automated non-marketing SMS sent from the company to a customer that provides valuable information about their products, services, or processes. Transactional SMS is not the marketing or promotional SMS. So transactional SMS are the messages which use for sending order and booking alerts and informational messages to registered customers. But promotional SMS is different from that, promotional SMS are the messages which use for sending marketing and sales messages.
Also, promotional SMS is the bulk distribution of the same message with the selected audience but transactional SMS are personalized and typically send to individuals one at a time.
Let’s take a look at transactional SMS examples
- Your order has been shipped.
2. Your order confirmation number is 124563045. You will receive it on Monday.
3. Your order is ready for pickup.
4. Dear customer your one-time password is 4561. Please do not share it with anyone.
The company sends the transactional SMS when a customer completed an action. Then pre-determined automation messages are to be pushed to the customer.
Some transactional SMS formats use by businesses.
- Welcome messages
Welcome messages can be sent when a customer signs up for a new account.
2. Order confirmation
An order confirmation message is another type of transactional SMS. When consumers place an order online they expect immediate order confirmation alert to verify their order accuracy. SMS is the best channel to communicate order details.
3. One-time password
Send automated one-time passwords (OTPs) via SMS to your customers to verify account sign-ins, payments, and more.
4. Shipping/delivery updates
When a customer placed an order, real-time information about shipping, delivery, and pickup can be shared with your customers. Sms is the best matching tool for that. This information assists customers to be updated about their order status.
5. Reminders
Forgetfulness has commonly occurred with the busy work schedules of people. So reminding SMS helps your customers to remember their bookings, appointments, and also due payments.
Why SMS is a perfectly matching tool for sending transactional messages?
- Low cost
When using an SMS system for sending transactional SMS, it is a low-cost tool than others. Because transactional SMSes only cost a few cents each. But return in terms of customer retention is more than cover the minimal cost of sending transactional messages.
2. Speed
Sms messages can be sent and delivered within few seconds. So SMS is the best tool to send time-sensitive information.
3. Convenient
We all have our mobile phones on us all the while! And SMS does not require any data connection— the basic cellular connection is sufficient. So it makes it convenient to access information, especially for time-sensitive communications like OTPs
4. Enhanced engagement
Transactional SMS messaging keeps your brand top of mind with your customers, reducing your reliance on marketing messages to maintain a connection. For new customers, service-based messages can help establish initial mobile relationships without the need for marketing messaging. It also allows you to opt-in net new subscribers to your mobile database, which can be used for marketing purposes.
So, transactional SMS messaging has several advantages. You’re not only communicating with them on a platform that they frequently use, but you’re also doing so in the manner that they like. In fact, 75% of mobile users prefer a text message to make a phone call or send an email. So why still be stagnate with wrong media. You are not late, don’t miss out. Just freely click here.
Author -Piyumi Hansika
I’m still learning from you, as I’m improving myself. I definitely enjoy reading all that is written on your blog.Keep the posts coming. I liked it!
I am really impressed with your writing skills as well as with the layout on your blog. Is this a paid theme or did you customize it yourself? Anyway keep up the nice quality writing, it is rare to see a great blog like this one these days..
I think this is among the most important info for me. And i am glad reading your article. But want to remark on some general things, The website style is perfect, the articles is really nice : D. Good job, cheers
You could certainly see your skills within the paintings you write. The sector hopes for even more passionate writers such as you who aren’t afraid to mention how they believe. All the time follow your heart.
I’ve observed that in the world the present moment, video games are definitely the latest trend with children of all ages. Occasionally it may be unattainable to drag your son or daughter away from the activities. If you want the very best of both worlds, there are many educational video games for kids. Thanks for your post.
Unquestionably believe that which you said. Your favorite reason appeared to be on the internet the easiest thing to be aware of. I say to you, I definitely get irked while people think about worries that they just don’t know about. You managed to hit the nail upon the top and defined out the whole thing without having side-effects , people can take a signal. Will likely be back to get more. Thanks
You could definitely see your expertise in the work you write. The world hopes for even more passionate writers like you who aren’t afraid to say how they believe. Always go after your heart.
Attractive section of content. I just stumbled upon your weblog and in accession capital to assert that I get in fact enjoyed account your blog posts. Any way I will be subscribing to your feeds and even I achievement you access consistently fast.
Thanks for your publication. I also believe laptop computers have become more and more popular currently, and now are sometimes the only kind of computer utilised in a household. It is because at the same time actually becoming more and more affordable, their computing power is growing to the point where they are as strong as desktop through just a few in years past.
A formidable share, I just given this onto a colleague who was doing somewhat evaluation on this. And he in truth bought me breakfast because I found it for him.. smile. So let me reword that: Thnx for the treat! However yeah Thnkx for spending the time to debate this, I really feel strongly about it and love studying extra on this topic. If doable, as you grow to be expertise, would you mind updating your blog with extra details? It is highly helpful for me. Huge thumb up for this blog submit!
Hello, Neat post. There’s a problem with your website in internet explorer, may test this?IE nonetheless is the marketplace leader and a large part of people will miss your excellent writing due to this problem.
I love what you guys tend to be up too. This type of clever work and exposure! Keep up the great works guys I’ve added you guys to my own blogroll.
Thanks for the new stuff you have discovered in your blog post. One thing I’d really like to reply to is that FSBO connections are built over time. By bringing out yourself to owners the first weekend their FSBO is announced, ahead of the masses start calling on Thursday, you generate a good association. By giving them instruments, educational materials, free reports, and forms, you become a great ally. Through a personal fascination with them in addition to their circumstance, you build a solid relationship that, in many cases, pays off when the owners decide to go with a broker they know plus trust — preferably you.
Spot on with this write-up, I really suppose this web site wants much more consideration. I抣l in all probability be once more to learn way more, thanks for that info.
I have not checked in here for a while because I thought it was getting boring, but the last few posts are good quality so I guess I will add you back to my daily bloglist. You deserve it my friend 🙂
My spouse and I stumbled over here from a different web page and thought I may as well check
things out. I like what I see so now i am following you.
Look forward to looking at your web page again.
Very nice post. I simply stumbled upon your weblog and wished to say that I have truly enjoyed browsing your blog posts.
After all I will be subscribing to your feed
and I am hoping you write again soon!
Wow, fantastic weblog format! How lengthy have you ever been blogging
for? you make running a blog glance easy. The total look
of your site is wonderful, as neatly as the content material!
Ahaa, its nice discussion regarding this article here at this website,
I have read all that, so at this time me also commenting at this place.
Very great post. I simply stumbled upon your weblog and wished to mention that I have truly enjoyed surfing around your blog posts. After all I will be subscribing for your feed and I am hoping you write again soon!
One more thing. I think that there are numerous travel insurance internet sites of trustworthy companies that permit you to enter a trip details and get you the quotations. You can also purchase the actual international holiday insurance policy on the net by using your own credit card. All you need to do should be to enter your current travel particulars and you can be aware of the plans side-by-side. Just find the program that suits your finances and needs then use your credit card to buy it. Travel insurance on the web is a good way to search for a reliable company to get international travel cover. Thanks for giving your ideas.
Fantastic article.Thanks Again. Really Cool.
Fantastic blog. Much obliged.