Travel and tourism is a fast-paced industry that necessitates constant business-customer engagement in order to keep clients informed about new trends. Because travel and tourism is a customer-centric industry, keeping customers informed about current industry developments is critical. Modern communication technology has made it possible to swiftly contact thousands of clients with business updates. Text messaging has unquestionably become a prominent modern communication channel, owing to its low cost and extensive reach.
Benefits of Bulk SMS for Travel and Tourism industry
Bulk SMS is important for the travel and tourism industry. So, bulk SMS can be used in numerous ways in the industry of Travel and Tourism. Here are some major benefits offered by bulk SMS services.
- Attract and retain customers.
To attract new consumers and keep old ones engaged, provide attractive promotional offers, enticing holiday brochures, and captivating photographs. Send SMS specials and booking URLs during the lean season, and track who clicks through.
- Booking/ Reservation Alert.
Nowadays people book their vacation packages and airline tickets using internet travel platforms. As a result, travel agents can send alerts and notifications to clients via bulk SMS services. Bulk texting allows you to inform your customers about schedule changes, flight changes, or any other last-minute changes to their reservation.
- Personalize offers and discounts
Send tailored websites and offers to depend on each customer’s choices to make them feel unique. The travel and tourism sector is highly competitive. Customers are frequently enticed by new offers and deals based on seasonal attractions or tour packages. Tour firms can use text messaging services to reach out to a large number of clients with new offers and discounts.
- Marketing & Promotions
The primary goal of a bulk SMS service is to promote your travel company to a larger audience. You might send greetings to your consumers on significant occasions such as birthdays or anniversaries to draw their attention to your company. Bulk SMS subscriptions can help your company engage with existing consumers while also attracting new customers by sending them business updates and unique promotions.
· Booking Confirmations
A confirmation message is delivered to the customer’s registered mobile number after a booking is made. Customers will also receive a final booking receipt once the payment has been received from the company’s end. Bulk SMS is also utilized in the tourism business to send hotel booking confirmations to customers.
· Customer Feedback
You’ve provided your consumers with the best travel packages and deals, and now it’s time to collect feedback and suggestions. It not only aids in gaining client attention, but it also enhances customer loyalty and retention. You can send bulk text messages to your consumers asking for feedback on how you can enhance the services you provide.
Author – Piyumi Hansika
